Refund policy

Last updated: November 9, 2026

  Refund policy:
  Every PawJoy gift is personalized and made just for you, so we can't accept returns or exchanges for change of mind or ordering mistakes. If your item arrives damaged, misprinted, or defective, email us within 30 days of delivery at ezekiel.qi04@gmail.com with your order number and a photo of the issue, and we'll send a free replacement or a full refund.

  Shipping policy:
  Each item is printed to order. Production takes 2–7 business days, and US shipping takes 3–7 business days after that. We currently ship within the United States only. You'll get a tracking link by email once your order ships. Questions? Email ezekiel.qi04@gmail.com.